Before Order FAQs:
Q: How can I trust your company?
A: Everyone will worry when they deal with the new supplier, we are happy to offer you reference you can talk to them, we can try from very small order to building the relationship.
Q: Do you price match? A: Yes, we do. We will beat anyone's price by at least 10% on item cost. Our sourcing depart is dig the lowest cost so the low cost is guaranteed.
Q: The item I am looking for not regular, could you find for me? A: Yes, we can, whether new or old item we can discover for you if it is existing. It's guaranteed.
Q: How can I get sample before I placed order? A: Our policy on sample, we will pay sample charge if it is existing and our customer will pay the shipping charge. We don't care if we lose money in the process. What we really care is always helping you.
Q: What are setup charges? A: Some of the items we offer have “setup” charges (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to create the screen, die or other necessary items to imprint your specific logo.
Q: If I reorder an item with the same artwork, will I pay setup charges again? A: If you place an exact reorder (same art and item) within 2 years, you may not have to pay a setup charge again.
Q: Will I see a virtual proof before my order goes into production? A: Sure! You will always see a virtual proof of your item. That’s because you must approve the art, location and overall appearance of your product before we produce it, it’s guaranteed no errors in details.
Q: How I know the production will exactly same as specs requested? A: We always make pre-pro sample for your approval which will be exactly same as mass production.
Q: Do you offer Rush Service? A: This depends on the product that you need, quantity and customization services. Most products have rush options available.
Q: Do you have people can help me on Production Selection? A: Win Promo carries over thousands of regular products, we also do custom made promotional products, please send us an inquiry with your promotional purposes, qty and target price range, our sales will collect item options, visuals with your own logo make your easy and save time, all these work will done in 1 working day.
Q: Is there anyone who can assist me with my project? A: Of course. You got Win Promo team supporting of Pricing, Sampling, Purchasing, Graphic artist and Shipping to working for your project, you can count on us.
Q: How can I pick the perfect promotional product? A: Choose a promotional product that reflects your company's image. Whether you want to capture their minds, hearts or bellies, choose your promotional product with the "target" audience in mind. Choose a promotional product that will be practical and useful for your recipient.
Q: Is there anyone who can assist me with my project? A: Yes! We have a complete customer support team of merchandisers, graphic artists and account executives prepared to coordinate your next promotional product giveaways.
Q: What are your artwork requirements? A: We’re pretty easy to work with. Though we prefer a few specific formats (.EPS, .AI, .CDR) for best results, we can work with any popular image format.
Q: What are other acceptable image formats? A: Any PC-compatible image file, including .PDF, .JPG and .PNG.
Q: What if I don’t have artwork? A: Don't worry. Share your thoughts with us, and send us what you have - even if it’s just a sketch on a bar napkin. Our professional design team will work with what you have to create exactly what you need for FREE.
Q: Can I get a PMS Match on any color items? A: Yes, you can if your purchase size meets the minimum qty to do custom dyeing material.
Q.: Can I get a discount if I make a larger order?
A: Yes, the more pieces you purchase, the higher the discount. For example, if you buy 10 pieces, you will obtain a 5% discount. If you are interested in purchasing more than 10 pieces, we would be happy to provide you with a quote. Please contact our Sales Department and provide the following information:
- The product(s) that you are interested in
- The exact order quantity for each product
- Your desired timeframe
- Any special packing instructions, e.g. bulk packing without product boxes
Our Sales Department will reply to you with a quotation. Please note that the larger the order, the more postage you will save. For instance, if your order quantity is 20pcs, the average shipping cost per unit will be much cheaper than if you just buy one piece.
Payment FAQs:
Q. What is your payment term?
A. Our payment terms are T/T, Alibaba Trade Assurance, L/C, Western Union, etc, if small order, our company policy is 50% deposit or full payment with PO, but we can accept the least 30% deposit first, the balance before shipment.
Q. After making a payment, can I change my billing or shipping information?
A. Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.
Q. How do I know if my payment has been received?
A. Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit international express website to check the order status at any time.
Q. Do you provide an invoice?
A. Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.
Q. Can I use other payment methods to pay for the order, such as a credit card or an offline payment method?
A.Yes! We can accept credit card, PayPal, etc, as the payment methods.
Shipping FAQs:
Q. What’s your shipping terms?
A. Our regular shipping terms is EX-work, FOB China, CFR, CIF,DDU (door to door excluding the import tax), DDP (door to door including the import tax), by sea, by train, by air, express, etc. We can give you more shipping options depends on your different requests.
Q. How do I change the shipping method?
A. Once you have placed an order, the shipping method should not be altered. However, you can still contact our Customer Service Department. Please do this as soon as possible during the order processing stage. It may be possible for us to update the shipping method if you cover any difference incurred in the shipping cost.
Q. How do I change my shipping address?
A.In the event that you wish to change the shipping address after placing an order, please contact our Customer Service Department as early as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.
Q. When will I receive my items after I place an order?
A.The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, we will work on the issue until there is a positive solution.
Q. Do you ship to my country and what are the shipping rates?
A.We ship worldwide. The exact shipping rate varies based on the item weight and the destination country. We will always suggest the most appropriate shipping weight for our customers to help to save money. Our goal is always fast and secure delivery of items to our customers.
Q. Why is the shipping cost on some items so expensive?
A.The delivery cost depends on the shipping method that is selected, along with the shipping time and the destination country. For example, if the shipping cost between UPS and FedEx is 10 US dollars, our advice is to choose which option best meets your individual needs, based on price and shipping time.
Q. Does the product price include the shipping price?
A.The product price does not include the shipping price. The online ordering system will generate a shipping quote for your order.
Q. How do I know if my items have been shipped or not?
A. When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch and we will update the tracking information ASAP.
Q. If Customs duties are incurred, who is responsible for them?
A.Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from region must clear Customs first. It is always the buyer's responsibility to clear customs and pay the relevant Customs duties. We do not add taxes, VAT, duty, or any other hidden charges.
Q. If my items are detained by Customs, who is responsible for clearance of the items?
A.If the items are detained by Customs, the buyer is responsible for clearance of the items.
Q. What if my parcel is seized by Customs?
A.If your items cannot be cleared from the customs, please contact us first. We will conduct further investigations with the shipping company on your behalf.
Q. After payment has cleared, how long do I wait until my order is sent out?
A.Our handling time is 3 business days. This means that your item(s) will generally be sent out in 3 business days.
After Sales FAQs
Q. What if I receive damaged items or quality problem?
A.
Quality Issues:
Should you find any item to be materially defective, the item must be returned to us in the same condition as it was sent within 30 calendar days after receiving the garment-it must be unwashed, unworn and with all the original tags affixed. Although we carefully check all merchandise for visible defects and damage prior to shipment, it is the buyer's responsibility to check the product upon its arrival to make sure it is free from any defects or problems. Damaged goods due to client negligence or items without their tags will not be accepted for refund.
Mis-shipment:
We will exchange your product in cases where the purchased product does not match the item ordered. For instance, it is not the color that you ordered (perceived color differences due to your computer monitor will not be exchanged), or the item you received does not match the style that you ordered.
Please note:
All returned and exchanged items must be returned within 30 calendar days. Returns and exchanges will only occur for eligible products. We reserve the right to refuse the return and exchange of any items that have been worn, damaged, or had the tags removed. If an item we receive has been worn, is damaged, has had its tags removed, or is deemed unacceptable for return and exchange, we reserve the right to return to you any non-compliant pieces. All product packaging must be intact and not damaged in any way.
A.Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.
Send Email
Yuki Wu
008613615724480
Win Promo
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